FAQ - New Website
FAQ – New Website?
Why the website change?
The new website is intended to be a major upgrade to the prior site. In addition to the new look, customers can now create BQPowers customer accounts to help keep track of previous orders and find recently purchased downloadable products. It is also offers improved customer email notifications and allows us to provide our customers with more comprehensive product descriptions and helpful information.
Why can’t I find my account on this new site?
There were a lot of duplicate accounts that were caused by password and logon issues. We decided to start with a “clean slate” for everyone. The new site requires that you go thru a one time “Create an account” process. To “Create an account” click on the link at the up right of the Home page. Please remember you password.
Where are the order forms and verse reference listings on the new website?
These are located under the "Resources" tab on the Home Page.
How do I report a problem or provide feedback on the new site?
Since this is a completely new website we expect that there may be problems and want to resolve problems as quickly as possible. If you encounter a problem, would like to provide feedback, or have a suggestion for improvement please email us at firstname.lastname@example.org or in case of an urgent need give us a call at 214-674-1312.
How do I find the “history” of my past orders?
If the order was place on this new website, log on to you account, and then click “My Account” in the upper right of the Home page. If you need history from the prior site you will need to send your request to email@example.com.